The customer can approach the customer care through any of the modes mentioned below for any
suggestion or to register a complaint and expect a response within 30 days from complaint registration.
 

Phone: Customer can call the Branch at the number +91 935490011 between 10.30 AM to 06:00 PM, Monday to Saturday except Tuesday and except public holidays.

Email: Customers can write to us at the email Id sanvinfincapbr0002@gmail.com

Branch: Customers can visit our branches and handover a complaint letter to the Branch Manager or any other branch personnel. The customer is advised to take an acknowledgment of receipt with date from the branch personnel he/she is handing over the complaint letter.

Letter: Customers can write to us at
Sanvin Fincap Private Limited
G-1st 311, 2nd Floor, Madangir
New Delhi - 110062

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Escalation Matrix
In case the customer does not receive a response within 30 days or if the customer is dissatisfied with the response received from the Company, the customer may escalate the complaint to the next level as indicated below:

Name of Nodal Officer : Mr. Vinod Aggarwal

Email ID : nodal.sanvinfincap@gmail.com

Contact No : +911140618943
 

Customers are required to quote the complaint reference number provided to them in their earlier interaction, if any, along with their loan account number to help us understand and address their concerns.

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Normally, the customer would receive a response within 15 days and due efforts will be taken to resolve the complaint well before that.

If the customer is not satisfied with the resolution received or if the customer does not hear from us in 30 days, then he/she may lodge their complaint on RBI CMS portal - https://cms.rbi.org.in Or send your complaint form to the below mentioned address:
 

Centralised Receipt and Processing Centre,
Reserve Bank of India, 4th Floor,
Sector 17, Chandigarh – 160017
Toll free No. – 14440